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Frequently asked questions

 


What is a Virtual Assistant?

 

Virtual Assistants are home-based personal assistants who perform a wide range of office functions for clients without having to set foot in the client's office.  They are experienced at working virtually, which means you avoid the additional cost of having to employ a new member of staff or having to utilise office space.

 

Virtual Assistants are not temps nor employees, but self-employed professional administrative assistants. 


What are the benefits of using a Virtual Assistant?

You eliminate the hassle of PAYE, Tax, National Insurance contributions, employee pension contributions and all extra work that goes in to having your own employees or agency personnel. We simply invoice you for work completed.

  • You only pay for the time you require our services.
  • Eliminate the problem of holiday, maternity, sick leave and overtime costs.
  • Work evenings and weekends, if required, to meet your requirements.
  • Time saved on training new staff and temps.
  • Digital dictation transferred via e-mail from anywhere in the world within minutes.
  • All of our work is carried out by an experienced secretary to the highest of standards. All work is treated in the strictest of confidence, documents can also be sent password protected if required

How long does it take to transcribe a 1 hour audio cassette/file?

The industry standard allows 1 hour to transcribe 15 minutes of clearly recorded speech.  It therefore takes a minumum of 4 hours to transcribe a 1 hour piece of dictation and can take as much as 6 or 8 hours depending on the quality of the recording.  Transcribing can take longer for interviews, meetings etc.  as there are multiple participants.

 

Is there a minimum number of hours I have to use?

 

No, we at Virtual Secretarial Service are extremely flexible - either use us for a one off project or on a regular basis, it is entirely your choice.

 

Why should I outsource to a Virtual Assistant? 

 

There are a number of reasons for outsourcing your work to a Virtual Assistant.  Try to answer the following questions:- 

 

1.  Do you have tasks that are time consuming?

2.  Would you prefer not to have to carry out these tasks yourself?

3.  Do you consider the time you spend dealing with these tasks would be better spent elsewhere on your business?

4.  Do you have too much to do and could use some assistance?

5.  Would you prefer to pay for an individual task as and when they arise rather than the expense of employing your own staff?

 

If you have answered "yes" to any of the above questions then you would benefit from outsourcing to a Virtual Assistant. 

 

This is where Virtual Secretarial Service can help!

 

How do I pay? 

 

Either by cheque made payable to Virtual Secretarial Service, bank transfer/on-line banking or PayPal.